Giving You The Best Experience
We love all our clients and want each of you to leave feeling relaxed, uplifted and that you got the most out of your visit. That's why at Mountain Chic Hair Lounge, we ask that you please arrive on time for your appointment. Failure to do so may take away from the full experience or may be cause for rescheduling.
Mountain Chic Hair Lounge is a small Boutique Salon and we don't have receptionist answering the phone, this is why we strongly recommend booking online as our stylists are often too busy to come to the phone and we wouldn't want you to miss out. Our online booking is very accurate to our availability and same day appointment can be made up to 30min before. If you are unsure what services to book, we also offer 15 minutes complimentary consultation so we can answer all your questions.
We get it, sometimes life happens! As a courtesy to our stylists, we kindly ask that you please give us 24 hours notice should you need to cancel or make changes to your appointment. Any last minute changes or cancellations with less then 24 hours notice will result in a 50% charge. Any no show will be subject to 100% charge. Please note that our cancelation policy is strictly enforced.
We require credit card details for every booking, in order to hold an appointment. Alternatively, a deposit can also be made.
Please be advised that tardiness may result in a lesser service. Should there no longer be enough time to perform the service, you will be subject to our no show policies, it would be at the discretion of the stylist to cancel the appointment and charge full price.
Guests who are habitually late or repeatedly fail to meet our 24-hour cancellation policy will not be permitted to pre-book appointments. Any guest that has exhibited this behavior too many times will still be welcome, but only on a Walk-in basis should there be availability.
We value each and every one of our guests. Please know these policies are in place to ensure all our guests get the most our of their visit.
Thank you kindly
The Chic Team
Did your amazing friend refer you? Let us know and you'll both receive $5 towards your upcoming appointment.